Unlocking Accounts Due to Failed Payment Attempts
When a user is attempting to pay, the system will lock their account after there have been three unsuccessful attempts.
How to unlock an attendee who has been locked from submitting payment
- Click Dashboard
- Click the module where the person is attempting to make a payment
- Search for the person, click Manage to open the invoice
- Click Admin in the horizontal menu
- Select Status Control
- Click Remove Lock button to unlock the user
Related Articles
September 2022
Summary of recent updates or changes as of September 2022 Locking users after multiple failed payment attempts If a user has reached 5 failed payment attempts in a specific module, their account will be locked and prevented from attempting any more ...Linking Payment Gateway to X-CD
You will need to contact your Financial Service provider to obtain your API credentials. The API credentials will consist of an API username, API password and API signature. NOTE: the API credentials are different than your financial service / ...How to move a payment between attendee registrations?
Moving a payment is only applicable between attendees within the same conference registration module. NOTE: This cannot be used to move a payment between 2 separate registration modules or across different conferences. Click Dashboard Click the ...How to Add a Payment for an Attendee?
Here you may manually add a payment on behalf of the attendee. Do NOT use this to apply a Credit. To apply a Credit, click here. You may input a credit card and process it, or manually add an offline payment. When the payment is marked as received, ...Attendee Overview
What does the Registration Breakdown show? Click Dashboard Click Attendee Module Note: The Overview screen will display with two graphics showing a summary of Registration and Financials. Registration Breakdown Total number of all registered ...