Unlocking Accounts Due to Failed Payment Attempts

Unlocking Accounts Due to Failed Payment Attempts

When a user is attempting to pay, the system will lock their account after there have been three unsuccessful attempts.

How to unlock an attendee who has been locked from submitting payment
  1. Click Dashboard
  2. Click the module where the person is attempting to make a payment
  3. Search for the person, click Manage to open the invoice
  4. Click Admin in the horizontal menu
  5. Select Status Control
  6. Click Remove Lock button to unlock the user