Unlocking Accounts Due to Failed Payment Attempts
When a user is attempting to pay, the system will lock their account after there have been three unsuccessful attempts.
How to unlock an attendee who has been locked from submitting payment
- Click Dashboard
- Click the module where the person is attempting to make a payment
- Search for the person, click Manage to open the invoice
- Click Admin in the horizontal menu
- Select Status Control
- Click Remove Lock button to unlock the user
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