There is a problem with this group's net owing - Error Message

There is a problem with this group's net owing - Error Message

If an admin for a group sees this message when they try to pay for their group, the main cause of this would be that there is a refund owing to one of the attendees in that group. 


For a Group Registration:

  1. Click Dashboard
  2. Click the Attendee module
  3. Click Manage Groups in the left-side menu
  4. Locate the Group and click on the row to open the invoice
  5. On the far right side of the screen, click Manage Group Members
  6. You will see a list of the registrations, locate the one that indicates 'Status: Refund Owing', click Edit Registration and process a refund.

For an Exhibitor Registration:

  1. Click Dashboard
  2. Click the Exhibitor module
  3. Click the Manage button
  4. Locate the company invoice and click on the row to open the invoice
  5. Click Registration in the horizontal menu and select Manage Staff
  6. On the screen, you will see all staff registrations and which one is Incomplete amd a Refund is Owing.
  7. Click Manage for the staff invoice that has a refund owing and process the refund.

    • Related Articles

    • How to record a Refund (Credit) for an Exhibitor Registration

      If the Exhibitor module is is setup to issue refunds directly, then use the Refund Payment menu option in X-CD. If the Exhibitor module is not setup to issue refunds, then use Create Credit menu option and issue the refund amount through the payment ...

    • How to Refund a Full / Partial Payment?

      You may issue a refund directly through X-CD ONLY IF your payment processor is PayPal OR Authorize.net OR Moneris OR Stripe AND if X-CD has enabled refunding for your site. NOTE: For some processors, there may be a 24-hour waiting period and you will ...

    • Error message when trying to Refund a Payment?

      Each payment gateway has varying times for the window time period for when refunds can be issued. If you receive a message such as 'You are over the time limit to perform a refund on this transaction.' when attempting to issue a refund through your ...

    • How to See If Our System Can Issue Refunds Through X-CD?

      If you select Refund Payments from the Payments menu and the message appears: Your site is not enabled for Refunds. Refunding thru X-CD is currently only supported for those who are using Authorize.Net or Pay Pal or Moneris as their payment ...

    • How to Add a Payment to an Exhibitor Registration

      Use the below steps to manually add a payment in the back-end to an existing exhibitor registration. The payment amount can be in full or partial and can be a payment method that is online or offline. Click Dashboard Click your Exhibitor Module Click ...