Error message when trying to Refund a Payment?

Error message when trying to Refund a Payment?

Each payment gateway has varying times for the window time period for when refunds can be issued.

If you receive a message such as 'You are over the time limit to perform a refund on this transaction.' when attempting to issue a refund through your X-CD site, this means that the window to issue the refund through X-CD has passed.

To issue the user a refund, you will need to login to your merchant account and issue a direct refund from your payment gateway account, then return to X-CD and record a system credit for the refunded amount.

Refer to one of the following articles:
  1. https://support.x-cd.com/portal/en/kb/articles/how-to-apply-a-credit-for-an-invoice-or-refund-check-payments
  2. https://support.x-cd.com/portal/en/kb/articles/how-to-record-a-refund-credit-for-an-exhibitor-registration
  3. https://support.x-cd.com/portal/en/kb/articles/how-to-refund-a-full-partial-payment

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