Each payment gateway has varying times for the window time period for when refunds can be issued.
If you receive a message such as 'You are over the time limit to perform a refund on this transaction.' when attempting to issue a refund through your X-CD site, this means that the window to issue the refund through X-CD has passed.
To issue the user a refund, you will need to login to your merchant account and issue a direct refund from your payment gateway account, then return to X-CD and record a system credit for the refunded amount.
You may issue a refund directly through X-CD ONLY IF your payment processor is PayPal OR Authorize.net OR Moneris OR Stripe AND if X-CD has enabled refunding for your site. NOTE: For some processors, there may be a 24-hour waiting period and you will ...
If the Exhibitor module is is setup to issue refunds directly, then use the Refund Payment menu option in X-CD. If the Exhibitor module is not setup to issue refunds, then use Create Credit menu option and issue the refund amount through the payment ...
If you select Refund Payments from the Payments menu and the message appears: Your site is not enabled for Refunds. Refunding thru X-CD is currently only supported for those who are using Authorize.Net or Pay Pal or Moneris as their payment ...
Apply a Credit to an invoice when refunding an attendee's payment in part or whole when you cannot issue a direct refund through X-CD. A Credit Note does not process the actual refund transaction, but records the offline refund on the invoice in the ...
If an admin for a group sees this message when they try to pay for their group, the main cause of this would be that there is a refund owing to one of the attendees in that group. For a Group Registration: Click Dashboard Click the Attendee module ...