How to See If Our System Can Issue Refunds Through X-CD?
If you select Refund Payments from the Payments menu and the message appears: Your site is not enabled for Refunds.
Refunding thru X-CD is currently only supported for those who are using Authorize.Net or Pay Pal or Moneris as their payment processor.
If you are using a different payment process, you will need to issue refunds outside X-CD and record the refund as a System Credit in X-CD.
If you have any questions, contact X-CD by submitting a support ticket.
Related Articles
Error message when trying to Refund a Payment?
Each payment gateway has varying times for the window time period for when refunds can be issued. If you receive a message such as 'You are over the time limit to perform a refund on this transaction.' when attempting to issue a refund through your ...
How to Refund a Full / Partial Payment?
You may issue a refund directly through X-CD ONLY IF your payment processor is PayPal OR Authorize.net OR Moneris OR Stripe AND if X-CD has enabled refunding for your site. NOTE: For some processors, there may be a 24-hour waiting period and you will ...
How to record a Refund (Credit) for an Exhibitor Registration
If the Exhibitor module is is setup to issue refunds directly, then use the Refund Payment menu option in X-CD. If the Exhibitor module is not setup to issue refunds, then use Create Credit menu option and issue the refund amount through the payment ...
Basic Overview
The X-CD system allows one to perform all kinds of activities for managing, administering, and publishing, one or more "Conferences". A "Conference" is usually tied to the specific timing of an event and contains one or more modules. Modules are ...
X-CD MailChimp Integration
Setting up a MailChimp Integration with X-CD allows you to integrate the email marketing tools of MailChimp with X-CD. Note: This integration is an added feature that does not come with a standard licensing agreement. Please contact sales@x-cd.com if ...