How to change the "Email From" address.
By default, X-CD emails are sent from "noreply@xcdsystem.com". However, most emails will have an organization specific "reply-to" email. This will make it such that when someone attempts to reply to an email, the response will be sent to the reply-to address.
For many organizations, this is sufficient. However, if you'd like to change the email send from address, you will have to authenticate your domain.
Steps
1. Submit a support ticket indicating the email address you would like emails sent from. Support will add the email address to your site.
2. Go to the Dashboard.
3. Click System Settings (on the left-side menu).
4. Select Organization Details.
5. On the right, select Manage under email sending domain.
6. Select the email address you would like to use (if it does not appear, send a message to the support team).
7. Select Check Domain Settings.
8. If it's ready for sending, all checks will be marked complete and a Use Email Address button will appear. Click this to update your send from address.
9. If it is not ready for sending, please review the requirements on the screen or in the document below.
Domain Requirements
NOTE: This information is fairly technical as it relates to DNS record changing. Please forward it to a technical staff person.
DKIM
To enable DKIM, create these two CNAME records in your domain settings.
DMARC
To Enable DMARC, create and save this TXT record in your DNS settings.
Some domain hosts automatically add 'yourdomain.com' after the initial value — contact your domain provider for any specifics.
Once these are done, a verification email may still be required. It can be triggered from the admin site.
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