Why did my contact import fail?
The import will fail if any of the following circumstances are encountered
- Column heading name(s) in the template were changed
- Columns in the template were deleted
- Columns in the template were moved
- Upload file contains more than 250 rows
- File format does not match .csv
- Special characters contained within the data
- Note: This often happens if text is copy and pasted from a non-text editor
If you have reviewed and corrected the above issues in your file and it still fails, submit a support ticket.
Note: Do not attempt to attach the import file, as the support ticket system does not support attachments.
How to Import Contacts into a Group?
Click Dashboard Click Manage Groups Click Manage button beside the group to edit Click Batch Operations tab Click Download Template link under the Batch Group Import section and follow the on-screen instructions on how to populate the file. Once the ...
How to Add a Contact to my Conference System?
The email field is the only required field, but the more information - the better! Once the individual is added as a contact to your system, the user profile will be shared across all of your conference modules. If you have a large list of ...
How to Import Sessions into the Program
NOTE: Do not run the import sessions multiple times with the same data; otherwise it will create duplicates. Do not the import sessions that already exist as this will not update sessions. Only use to import NEW sessions. Click Dashboard ...
Where to find the Contact Import Template?
Click Dashboard Click Contacts Module Click Contact Import (bottom left side menu) IMPORTANT: Ensure to read through the notes for the import file on the page. If applicable, select one or more groups Click Generate Template button This will save a ...
How to import session and credit information into the Credit module
Click Dashboard Click Credits Management in left side menu If you have more than one conference, select Conference from the dropdown list Click Session button Click Import Sessions Click the Download the Template here link This will download a .csv ...