The import will fail if any of the following circumstances are encountered

• Column heading name(s) in the template were changed
• Columns in the template were deleted
• Columns in the template were moved
• Upload file contains more than 250 rows
• File format does not match .csv
• Special characters contained within the data
  • Note: This often happens if text is copy and pasted from a non-text editor

If you have reviewed and corrected the above issues in your file and it still fails, submit a support ticket.
Note: Do not attempt to attach the import file, as the support ticket system does not support attachments.