Why did my contact import fail?

Why did my contact import fail?

The import will fail if any of the following circumstances are encountered

  • Column heading name(s) in the template were changed
  • Columns in the template were deleted
  • Columns in the template were moved
  • Upload file contains more than 250 rows
  • File format does not match .csv
  • Special characters contained within the data
    • Note: This often happens if text is copy and pasted from a non-text editor

If you have reviewed and corrected the above issues in your file and it still fails, submit a support ticket.
Note: Do not attempt to attach the import file, as the support ticket system does not support attachments.


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