Submit a Support Ticket

Submit a Support Ticket

TIPS:

  1. Complete the form and provide as much detailed information as possible about the issue or what you are trying to do.
  2. Include the relevant Conference Name, module ID, Contact Name/ID/Email address, Registration Number, Form number and/or Company Name in the description.
  3. Provide the sequence of steps for us to reproduce the error.
  4. If you receive an error message with a reference ID number, copy and paste the reference ID number (not a screenshot, copy and paste the text of the reference ID) into the description.
TICKET PROCESSING:
The Support Ticket will be entered into our Help Desk system which is being monitored by a team of Support Agents who are available 9 am - 5 pm Eastern, Monday to Friday (excluding Holidays). Once you submit, a ticket you will receive a confirmation email message. You may reply to the responses sent by the support agent. Do not send multiple tickets for the same issue.

NOTE: If your system is down, submit a ticket by emailing: support[at]xcdtechnologies.zohodesk.com




    • Related Articles

    • How do I setup Tickets for printing?

      Several possibilities are available for badge templates. Please contact X-CD to discuss your template requirements. There are a few default templates available. Ticket Setup From the attendee management area of your system, on the left menu go to the ...

    • What is a Golden Ticket discount code?

      When you define a discount code as a Golden Ticket, this mean ANY and ALL items added to a registration form will be discounted 100% and not just a registration fee.

    • How to change the Attendee Registration module email address?

      Click Dashboard Click Attendee module Click Settings button In the Module Settings screen, locate the Contact Email field. NOTE: You may only list one email address in this field. If applicable, edit the Support Ticket Email field to list more than ...

    • How to Change the Email Address the Support Button goes to?

      Click Dashboard Click System Settings in left side menu Update the Email Reply To field NOTE: This field is used for generic system emails when there is no module specific email address, such as the main login screen or profile home screens. Scroll ...

    • Where do I change our Organization Name or Main Contact Email address?

      Click Dashboard Click System Settings in left side menu The fields listed here are used for generic system emails when there is no module specific email address, such as the main login screen or profile home screens. Apply your revisions Scroll down ...