How to Submit a Support Ticket?
If you have exhausted searching the online Knowledge Base to try to find an answer or to resolve your issue, then Submit a Support Ticket by following the below steps.
- From the Admin Dashboard, click the Three Dots located in the top, upper right hand corner beside your login profile
- Select Support Ticket
- Complete the form and provide as much detailed information as possible about the issue or what you are trying to do. If you are receiving an error message with a reference ID number, then copy and paste the reference ID number into the message.
- Note: Attachments or inserting images will not be visible to us.
- The Support Ticket will be entered into our Help Desk system which is being monitored by a team of Support Staff.
- Once you submit, a ticket you will receive a confirmation email message.