Submit a Support Ticket

Submit a Support Ticket

How to Submit a Support Ticket?

If you have exhausted searching the online Knowledge Base to try to find an answer or to resolve your issue, then Submit a Support Ticket by following the below steps.

  1. From the Admin Dashboard, click the Three Dots located in the top, upper right hand corner beside your login profile

  2. Select Support Ticket

  3. Complete the form and provide as much detailed information as possible about the issue or what you are trying to do. If you are receiving an error message with a reference ID number, then copy and paste the reference ID number into the message.
    • Note: Attachments or inserting images will not be visible to us.

  4. The Support Ticket will be entered into our Help Desk system which is being monitored by a team of Support Staff.
  5. Once you submit, a ticket you will receive a confirmation email message.

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