How to Substitute an Attendee with Another Person in a Group Registration?

How to Substitute an Attendee with Another Person in a Group Registration?

  1. Click Dashboard
  2. Click Attendee module
  3. Click Manage Groups in the left side menu
  4. Click on the row the Group appears on in the list
  5. Click See All Group Members in the right side menu
  6. Click the Edit Registration button for the name of the person who is no longer attending
  7. Click Admin in the horizontal menu
  8. Select Substitute Attendee
  9. Locate the name of the person who will be taking over the registration
    • The person taking over the registration must exist in the system already. If not, you need to Add contact first before performing this step
    • if the person does not appear in the dropdown list, this means the person already has an existing registration. You will need to delete the original registration invoice.
  10. Add a Fee, if applicable
  11. Click Process Substitution to apply the change

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