How to move a payment between attendee registrations?

How to move a payment between attendee registrations?

Moving a payment is only applicable between attendees within the same conference registration module.
NOTE: This cannot be used to move a payment between 2 separate registration modules or across different conferences.
  1. Click Dashboard
  2. Click the Attendee module
  3. Search for the attendee who has the payment that you wish to remove the payment from and click the Manage button to open the registration
  4. Click Payments in the horizontal menu and select Manage Payments
  5. Click Edit beside the payment to remove
  6. On the far right side of the screen, under Re-Apply Payment, search for the attendee name to move the payment to and select it
  7. Then enter a reason for moving the payment in the Tracking Note
  8. Click the Re-Apply Payment button
  9. Next, in the left-side menu use the Search by lastname or Manage Attendees to locate and open the registration for the attendee where the payment was applied to.
  10. If applicable, you will now need to add the item(s), associated to the moved payment by clicking Registration in the horizontal menu, Add Items
  11. Once the item(s) have been selected, ensure to click Update Registration to add the item(s).
  12. Next, you will see a warning message indicating a Review is necessary because the items that were just added need a payment order number associated to them. Copy and paste the order number for the moved payment, then click the Your review is necessary link in the warning message.
  13. Click the Select button for the item missing an order number
  14. Paste into the Related Order Number field the payment order that was copied in step 12
  15. Click the Update Invoice Item button to save the change
  16. Repeat steps 12 to 15 for each item missing an order number, if you do not see the Review warning message and there are still items to be update, click Registration in the horizontal menu and select Edit Items.
  17. Once all of the items and payment information appearing on the proper invoice, return to the attendee invoice that contained the original payment, and if applicable, cancel and delete the attendee registration.

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