How to find out why a credit card payment was declined?

How to find out why a credit card payment was declined?

  1. Click Dashboard
  2. Click Attendee Module
  3. Click Manage button
  4. Located on the right side of the screen, in the Search field, enter the first few characters of the Attendee First or Last name
  5. Click the Manage button for the Attendee
  6. Click Payments In the horizontal menu
  7. Select Credit Card History
  8. Locate the most recent declined transaction, Click More
    NOTE: A pop-up window will appear showing the transaction details and reason for the decline
  9. Click the X in the upper right-hand corner to close the pop-up window



    • Related Articles

    • How to Find Credit Card Transaction Responses?

      To view all credit card responses across all modules Click Dashboard Click Other Tools under the Admin Dashboard heading Click Credit Card Processor icon Click History tab Locate the name of the individual by entering part of the lastname in the ...

    • How to See if a Credit Card Payment went through?

      Click Dashboard Click Attendee Module Click Manage button Located on the right side of the screen, in the Search field, enter the first few characters of the Attendee first or Lastname Click the Manage button for the Attendee Click Payments In the ...

    • Testing Payments in Credit Card Test Mode

      When your modules are set up by X-CD your payment processor is left in Credit Card Test mode so clients may review and check their form content, layout and requirements prior to testing payment. When in credit card test mode, transactions are NOT ...

    • How to Set the List of Acceptable Credit Cards?

      NOTE: These settings will be universally applicable across all modules connected to your payment processor in your X-CD site. Click Dashboard Click Other Tools tab Click Credit Card Processor icon In Credit Card Types field, highlight the credit ...

    • Linking Payment Gateway to X-CD

      You will need to contact your Financial Service provider to obtain your API credentials. The API credentials will consist of an API username, API password and API signature. NOTE: the API credentials are different than your financial service / ...