How to Find Credit Card Transaction Responses?

How to Find Credit Card Transaction Responses?

To view all credit card responses across all modules

  1. Click Dashboard
  2. Click Other Tools under the Admin Dashboard heading
  3. Click Credit Card Processor icon
  4. Click History tab
  5. Locate the name of the individual by entering part of the lastname in the Search field in the top right corner of the grid display
  6. Under the Message column will provide the transaction response and indicate if the transaction was approved or successful
    • If declined, click on the Row in the grid for the individual to open the transaction information
    • Locate the text 'responseCode' or ;Error code' and find the number returned
    • Open a google browser and search for your payment gateway response code chart to find out the reason the card was declined
      • e.g. Authorize.net response code 2

To view credit card responses within a specific module

  1. Click Dashboard
  2. Click your Module
  3. Click Manage button
  4. Located on the right side of the screen, in the Search field, enter the first few characters of the First or lastname for Attendee Registrations or Company Name for Exhibitors, then Click the Row containing the match
  5. Click Payments In the horizontal menu
  6. Select Credit Card History
  7. Locate the most recent declined transaction, Click More
    NOTE: A pop-up window will appear showing the transaction details and reason for decline
  8. Click the X in the upper right hand corner to close the pop-up window
  9. Open a google browser window and search for your payment processer response code chart to find the reason for the decline
    • e.g. authorize.net response code 2

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