How to Delete a Payment?

How to Delete a Payment?

IMPORTANT NOTE: Credit Card Payments cannot be deleted
A non-processed payment may be deleted by an admin.

If the payment has been processed, the admin must unprocess the payment first and then delete the payment.

To delete the payment record, perform the following steps:

  1. Click Dashboard
  2. Click Attendee Module
  3. Click Manage button
  4. Located on the right side of the screen, in the Search field, enter the first few characters of the Attendee first or lastname
  5. Click the Manage button for the Attendee
  6. Click Payments in the horizontal menu
  7. Select Manage Payments
  8. Click Edit beside the entry
  9. Enter an Admin note
  10. Click the Delete Payment button

    • Related Articles

    • How to Delete an Unprocessed Check / Wire Payment?

      Click Dashboard Click Attendee Module Click Manage button Located on the right side of the screen, in the Search field, enter the first few characters of the Attendee First or Lastname Click the Manage button for the Attendee Click Payments in the ...
    • How to Unprocess and Delete a Processed Check Payment?

      Click Dashboard Click Attendee Module Click Manage button Located on the right side of the screen, in the Search field, enter the first few characters of the Attendee First or Lastname Click the Manage button for the Attendee Click Payments in the ...
    • How to Cancel / Reinstate / Delete an Attendee Registration?

      How to Cancel an Attendee Registration? Cancel a paid registration. This will remove all invoice items. Do not use this method if you want to delete an individual invoice item(s) from an attendees registration i.e Tuesday lunch or Golf Tournament - ...
    • What are the Online Payment Systems that may be used with X-CD?

      The current payment systems that the X-CD software may link to are listed below. This list is continuously updated. If you do not see your payment system in the list, contact sales@x-cd.com to discuss the option to integrate with your online payment ...
    • How to Add a Payment for an Attendee?

      Here you may manually add a payment on behalf of the attendee. Do NOT use this to apply a Credit. To apply a Credit, click here. You may input a credit card and process it, or manually add an offline payment. When the payment is marked as received, ...