How to Delete a Payment?

IMPORTANT NOTE: Credit Card Payments cannot be deleted

A non-processed payment may be deleted by an admin.

If the payment has been processed, the admin must unprocess the payment first and then delete the payment.

To delete the payment record, perform the following steps:

1. Click Dashboard
2. Click Attendee Module
3. Click Manage button
4. Located on the right side of the screen, in the Search field, enter the first few characters of the Attendee first or lastname
5. Click the Manage button for the Attendee
6. Click Payments in the horizontal menu
7. Select Manage Payments
8. Click Edit beside the entry
9. Enter an Admin note
10. Click the Delete Payment button

• Related Articles

• How to Delete an Unprocessed Check / Wire Payment?

  Click Dashboard Click Attendee Module Click Manage button Located on the right side of the screen, in the Search field, enter the first few characters of the Attendee First or Lastname Click the Manage button for the Attendee Click Payments in the ...

• How to Unprocess and Delete a Processed Check Payment?

  Click Dashboard Click Attendee Module Click Manage button Located on the right side of the screen, in the Search field, enter the first few characters of the Attendee First or Lastname Click the Manage button for the Attendee Click Payments in the ...

• How to move a payment between attendee registrations?

  Moving a payment is only applicable between attendees within the same conference registration module. NOTE: This cannot be used to move a payment between 2 separate registration modules or across different conferences. Click Dashboard Click the ...

• Setting Up Payment Options For Abstract Submissions

  REFUNDING: Abstract submission fee refunds cannot be processed through the X-CD system. Perform the refund via your merchant account. Once the payment is refunded, you may mark the abstract as incomplete, and withdraw it or delete it.

• How to Cancel / Reinstate / Delete an Attendee Registration?

  How to Cancel an Attendee Registration? Cancel a paid registration. This will remove all invoice items. Do not use this method if you want to delete an individual invoice item(s) from an attendees registration i.e Tuesday lunch or Golf Tournament - ...