How to Delete a Payment?
IMPORTANT NOTE: Credit Card Payments cannot be deletedA non-processed payment may be deleted by an admin.
If the payment has been processed, the admin must unprocess the payment first and then delete the payment.
To delete the payment record, perform the following steps:
- Click Dashboard
- Click Attendee Module
- Click Manage button
- Located on the right side of the screen, in the Search field, enter the first few characters of the Attendee first or lastname
- Click the Manage button for the Attendee
- Click Payments in the horizontal menu
- Select Manage Payments
- Click Edit beside the entry
- Enter an Admin note
- Click the Delete Payment button
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