NOTE: End users may click the Reset Password link on the login page which will email them instructions to reset their password. If they did not receive an email, the email may have been filtered into the junk folder or blocked by the mail server. 

A person with super admin access is able to reset any contact's password.

There are several options available for resetting a user's password:

1. Admin manually changes user's password to something else.
   • See: To Change a Password section below
2. Send a Reset Password Email to the end user. This will send the user an email with instructions on changing their password. This would be the same action as though the end user clicked the Reset Password link on the login screen
   • See: To Send Reset Password Email section below
3. Send a Reset Password login link to the end user. This will send an auto-login link to the end user and take the user directly to the Change Password screen. Important Note: The auto-login link is time-sensitive and will expire within 48 hours of the link being generated. Therefore, the end user must take action within 48 hours of receiving the link.
   • See: To Send Reset Password Login Link section below

To Change a Password

1. Click Dashboard
2. Click Contacts Module
3. Search for the Contact by enter the first few letters of a first or last name in the Search Field
4. Once you locate the individual, click on the Manage button
5. On the right side of the screen, Enter a new password under New Password and Confirm Password
   • NOTE: Click the Checkbox Show Password to see what is being typed in.
6. Click Update to apply the password changes.

To Send Reset Password Email

1. Click Dashboard
2. Click Contacts Module
3. Search for the Contact by enter the first few letters of a first or last name in the Search Field
4. Once you locate the individual, click on the Manage button
5. On the right side of the screen, locate the Send Reset Password Email heading, click Click To Send Now button

To Send Reset Password Login Link

1. Click Dashboard
2. Click Contacts Module
3. Search for the Contact by enter the first few letters of a first or last name in the Search Field
4. Once you locate the individual, click on the Manage button
5. On the right side of the screen, locate the Login Link heading, click Password Reset Login Link button
6. Below, click the Copy button under the link that was automatically created.
   • Note: The link will expire within 48 hours of creation. This means the end user will need to click the link before it expires; otherwise the link will no longer work.
7. Click Email in horizontal menu
8. Compose the message and paste the copied url into the email message.
9. Click Send Email button