Account Access & Login

Q: I forgot my username or password. What should I do? 

Company Profile & Booth Management

Q: How do I edit my company information? 

A: After logging in, navigate to your Company Profile. Click on “Update Company” or “Update Exhibitor Profile” to modify your company details. Remember to save your changes before exiting.

Q: How can I add resources like videos or PDFs to my virtual booth? 

A: Within your Company Profile, select “Manage Booth” and then “Company Resources.” Here, you can upload PDFs, add links, or embed videos from YouTube or Vimeo. Ensure your videos are set to public for visibility.

Q: How do I add products to showcase in my booth? 

A: Under “Manage Booth,” choose “Company Products.” Click “Add Product” to input product details, images, and descriptions. You can also add resources specific to each product.

Booth Selection & Payment

Q: How do I select and purchase a booth from the floor plan? 

A: Access the floor plan through your exhibitor portal. Available booths will be highlighted. Click on your desired booth to select it, then proceed to checkout to complete your purchase

Q: What payment methods are accepted? 

A: X-CD accepts various payment methods, including credit cards, purchase orders, wire transfers, and checks. During checkout, select your preferred payment option and follow the provided instructions.

Booth Staff Management

*Q: How do I add staff members to my company profile?
A: In your Company Profile, navigate to “Staff Registration.” Here, you can add new staff members by entering their details. Assign roles and determine their visibility (public or private) within your both.

*Q: What is the difference between public and private staff profiles?
A: Public staff profiles are visible to attendees and allow for direct communication, including video chats. Private profiles are hidden from attendees and do not have associated chat functionality.

Discounts & Sponsorships

*Q: How do I apply a discount code to my purchase?
A: During the checkout process, there will be a field labeled “Discount Code” or “Golden Ticket.” Enter your code here, and the applicable discount will be applied to your total.

*Q: How can I purchase sponsorship opportunities?

A: Within your exhibitor portal, navigate to the sponsorship section. Browse available opportunities, select your desired options, and add them to your cart. Proceed to checkout to complete your purchase.

Lead Retrieval & Post-Event Data

Q: What is the LeadR Lead Retrieval app, and how do I use it
A: The LeadR app allows you to scan attendee badges to collect contact information. Download it from the Apple App Store or Google Play Store. Use the keys provided in your exhibitor portal under the “Lead Retrieval” tab to activate th app.

Q: How do I access the leads collected during the event
A: After the event concludes, you'll receive an email with a link to download your collected leads. Ensure your contact information is up-to-date in your profile to receive this mail.