Fraud Detection in Authorize.net and PayPal Processors

Fraud Detection in Authorize.net and PayPal Processors

If you have fraud detection settings configured in your Authorize.net or PayPal merchant account settings, some payment transactions may be flagged and held on the authorize.net/ PayPal side and would require to be reviewed and approved or voided.

When this happens, in X-CD, the payment transaction will appear as 'Not Processed: Action Required in Authorize.net/PayPal', the invoice status will be set as 'pending' and an email will be sent to the module admin email address. There are 2 actions, the client admin will need to perform to complete the transaction. These actions are provided below.
  1. How to review pending transactions
    1. For Authorize.net
      1. Log in to your Authorize.net merchant account
      2. Click on the left-side Fraud Detection Suite menu option
      3. Click the hyperlinked number beside AuthorizedPendingReview
      4. In the list of transactions, click into a transaction and review it and either click Approve or Void button
    2. For PayPal
      1. Log in to your PayPal merchant account
      2. refer to this PayPal article - click HERE or contact PayPal support directly
  2. How to update the X-CD invoice
    1. Login to the X-CD admin dashboard
    2. Click the registration module for the event the invoice is for
    3. Click Manage button, locate the invoice and click Manage to open it
    4. Click Payments, select Manage Payments
    5. Click the Edit button beside the payment transaction that is not processed
    6. If you Approved the transaction, click the Email Attendee Confirmation checkbox, then click the Process Payment as Received button

    7. If you Voided the transaction, Enter a Note, then click Delete Payment

  3. repeat the above for EACH transaction that needs to be reviewed.



    • Related Articles

    • How to Refund a Full / Partial Payment?

      You may issue a refund directly through X-CD ONLY IF your payment processor is PayPal OR Authorize.net OR Moneris OR Stripe AND if X-CD has enabled refunding for your site. NOTE: For some processors, there may be a 24-hour waiting period and you will ...

    • How to Apply a Credit for an Invoice (or Refunded Check payments)?

      Apply a Credit to an invoice when refunding an attendee's payment in part or whole when you cannot issue a direct refund through X-CD. A Credit Note does not process the actual refund transaction, but records the offline refund on the invoice in the ...

    • What are the Online Payment Systems that may be used with X-CD?

      Contact sales@x-cd.com to discuss the payment options available to integrate with your online payment system if it is not listed below. The X-CD system only integrates with payment processors that support a hosted payment method such as: ...

    • Linking Payment Gateway to X-CD

      You will need to contact your Financial Service provider to obtain your API credentials. The API credentials will consist of an API username, API password and API signature. NOTE: the API credentials are different than your financial service / ...

    • How to send an invoice to an Exhibitor?

      Click Dashboard Click Exhibitor Module Click Manage Locate the Company Name and Click on the Row Click Admin in the horizontal menu Select Email Company Set 'Do you want to attach a copy of the attendee's invoice to the message?' to Yes. Update email ...