Fraud Detection in Authorize.net and PayPal Processors

Fraud Detection in Authorize.net and PayPal Processors

If you have fraud detection settings configured in your Authorize.net or PayPal merchant account settings, some payment transactions may be flagged and held on the authorize.net/ PayPal side and would require to be reviewed and approved or voided.

When this happens, in X-CD, the payment transaction will appear as 'Not Processed: Action Required in Authorize.net/PayPal', the invoice status will be set as 'pending' and an email will be sent to the module admin email address. There are 2 actions, the client admin will need to perform to complete the transaction. These actions are provided below.
  1. How to review pending transactions
    1. For Authorize.net
      1. Log in to your Authorize.net merchant account
      2. Click on the left-side Fraud Detection Suite menu option
      3. Click the hyperlinked number beside AuthorizedPendingReview
      4. In the list of transactions, click into a transaction and review it and either click Approve or Void button
    2. For PayPal
      1. Log in to your PayPal merchant account
      2. refer to this PayPal article - click HERE or contact PayPal support directly
  2. How to update the X-CD invoice
    1. Login to the X-CD admin dashboard
    2. Click the registration module for the event the invoice is for
    3. Click Manage button, locate the invoice and click Manage to open it
    4. Click Payments, select Manage Payments
    5. Click the Edit button beside the payment transaction that is not processed
    6. If you Approved the transaction, click the Email Attendee Confirmation checkbox, then click the Process Payment as Received button

    7. If you Voided the transaction, Enter a Note, then click Delete Payment

  3. repeat the above for EACH transaction that needs to be reviewed.



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